Frequently Asked Questions
Welcome to the Sunreve Frequently Asked Questions (FAQ) page. We're here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don't hesitate to contact us.
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: 1–3 business days
- Transit time: 3–5 business days
- Estimated delivery time: 4–8 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
Question #3: Where is Sunreve located?
Answer: Sunreve is a United Kingdom-based business offering a curated selection of high-quality products with shipping available within the UK.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we'll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Refund & Return Policy.
Question #5: Can I cancel my order after it's placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team at support@sunreve.store.
Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit our Refund & Return Policy.
Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 5-7 business days. See our Refund & Return Policy for details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day satisfaction guarantee on all purchases. For more information, please refer to our Refund & Return Policy.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through our Contact Us page or by emailing us at support@sunreve.store.
Question #10: Do you ship internationally?
Answer: Currently, we ship exclusively within the United Kingdom. International shipping may be available in the future.
Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, allowing us to offer the best prices and widest product selection directly to your door.
Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team at support@sunreve.store for details and special pricing.
Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Refund & Return Policy or contact us at support@sunreve.store.
Question #14: How can I track my order?
Answer: You can track your order through our Track Order page on our website.
Contact Information
Store Name: Sunreve
Address: 49 Lynmouth Ave, Enfield EN1 2LR, United Kingdom
Email: support@sunreve.store
Phone: +44 7537 103004
Hours:Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Response Time:We aim to respond within1–2 business days.