FAQ
Got a Question? We've Got the Answer!
What forms of payment are accepted?
We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Diner Club, Apple Pay, Google Pay, Union Pay, Shop Pay, and PayPal. All payments are processed securely using SSL encryption to ensure your transaction is safe.
How do I know if my payment has been received?
Upon completion, you'll receive an automated email confirming your order. Please retain this email for future reference until you receive your package.
If, for any reason, the confirmation email doesn't appear in your inbox, please check your spam or junk folder. If you still cannot find it, kindly contact our support team at support@sunreve.store, and we'll swiftly resolve the issue for you.
Can I change my billing or shipping information?
If you need to update your shipping or billing information, please get in touch with us as soon as possible at support@sunreve.store, We can update the shipping information as long as the order has not been shipped yet.
Can I make a gift purchase? Can you send my purchase to a different address?
Yes, we can send your order to a different address. Please make sure to provide the correct shipping information during checkout.
How can I track my shipment?
Once your order is shipped, you will receive a shipment confirmation number within 24–48 hours via email, allowing you to track your package. You can use our Order Tracking Page to monitor the status of your order.
How long does it take for orders to be processed before shipping?
Orders are processed within 1–3 business days (Monday–Friday). Please note that orders placed after 6:00 PM (GMT) or on weekends/public holidays will be processed the next business day.
What are your shipping rates and estimated delivery times?
We offer free shipping on all orders within the United Kingdom.
Estimated delivery time is 3–7 business days (Monday–Friday). Please note that delivery times may vary due to factors such as courier delays, weather conditions, or high seasonal demand.
For more shipping information, please refer to our Shipping Policy
How can I get in touch with Sunreve for support?
For any inquiries or assistance, don't hesitate to contact our customer support team. You can reach us via email at support@sunreve.store or by using the Contact Page on our website.